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Infrastructure Support Engineer

My client is an expert IT consulting firm in the near west side of Chicago that specializes in robust data centers and secure, scalable networks. 

Key Job Functions

·        Implementation and Support of eDiscovery applications and the infrastructure that it runs on

·        Support of eDiscovery software, with the ability to triage and route calls to appropriate technicians

·        Assist Application Support Engineers with application issues; determine if issues are caused by Infrastructure or Application.

·        Ensure client environments adhere to System Requirements as outlined by specific application vendors.

·        Assist in the health of (maintaining, monitoring, triaging, etc.) client environments around the world

·        Develop in-depth knowledge of the service catalog and how it relates to the customer’s needs

·        Assist Junior Technicians and/or provide escalation support

·        Create and edit documentation of internal processes and procedures

·        Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Required Skills & Experience

·        Windows Server Administration

·        Scripting & Automation

·        Microsoft SQL Server

·        Microsoft IIS

·        Microsoft Clustering

·        Virtualization administration (VMWare preferred)

·        Storage (SAN, NAS, DAS)

·        Dell Hardware and Software experience

·        Ticket management; issue tracking, change log management

·        Understanding of the EDRM Framework

·        Intermediate knowledge of Relativity, NUIX, and LAW software platforms

Desired Skills & Experience

·        Cisco routing and switching; Force10 a plus

·        Relativity Infrastructure Specialist or Relativity Certified Administrator a plus

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  • Al Beck

  • Practice Manager
  • Jobspring Chicago - NIN
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Infrastructure Support Engineer

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