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Audiovisual Support Technician

A well-known healthcare association is expanding their IT support team! They're hiring an AV Support Engineer to join their HQ in downtown DC. You'll play a key role in supporting the state-of-the-art education and conference center.  This includes supporting meetings from 10 to 300 attendees across multiple conference rooms, all while providing great customer service.

Technology:

  • Plasma & LCD Displays
  • AV Control: Crestron and Extron (EControl and RoomView)
  • Projectors: Christie and NEC
  • Video Conferencing: Tandberg and Desktop Video
  • Audio/Mic Systems:  Push-to-Talk-Mics and Wireless Mics
  • Video Production Systems
  • Scalers: Extron or equivalent experience
  • Digital Signage
  • Audio and Web Conferencing                                        

Major Functions/Responsibilities:

  • Support the Meetings, Event, and Logistical (MELS) Team.  Participate in walk-throughs and orientations with prospective clients.  Participate in pre-conference meetings with clients to ensure proper planning leads to successful events.
  • Maintain AV equipment.  Inventory and keep all equipment in proper working order.  Work with IT Management on support contracts and methods of repair.   
  • Provide technical support and customer service for meetings/events on evenings and weekends when required.
  • Support the education and conference facility.  Setup rooms prior to start of meeting.  Meet and greet the presenters and instruct and assist them as needed.
  • Provide technical support to visitors.  Instruct visitors on proper use of AV and ensure visitor. provided laptops work properly with AV system.
  • Support the various conference rooms located throughout the building.
  • Perform daily, weekly, and monthly checks on systems and maintain checklist history.
  • Assist with the creation of work schedules in order to support AV and both meetings and events at the building.
  • The ability to troubleshoot complex audio, video, control systems (Creston/Extron), matrix switchers and codecs for VTC systems (Tandberg) is a must.
  • Experience with installation of basic AV and IT related infrastructure (cabling, Ethernet, connectors, rack assembly) is important.
  • Proficient in reading and comprehending AV system drawings, specifications and technical manuals.
  • Assisting ITAV Team in other meeting areas if required.

Qualifications:

  • Bachelor’s degree or equivalent experience and or certifications
  • Windows XP, Windows 7, Apple IOS, and Microsoft Office experience.
  • Ability and willingness to work irregular hours (sometimes long stretches with some travel).

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  • Rebekah Trice

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  • Jobspring Arlington - NIN
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