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Customer Success Engineer

An established start-up in Palo Alto is looking to add a Customer Success Engineer to their team. This role will work with a primary focus on executing the customer onboarding and enablement process and includes working directly with the clients. Platform implementation, customer use cases and design are aspects of the role, to help further the customer experience and the success of the company. Excellent communication skills are required, as the position includes regular direct interaction with customers/clients and coordination with other Customer Success Managers on the team.

Required Skills & Experience

  • Understanding of JavaScript, no building experience necessary
  • Solid skills in CSS & HTML, mostly restructuring and reading the code
  • Basic knowledge of DOM

Desired Skills & Experience

  • Analytical skills and creative self-process a plus
  • Working knowledge of mentorship and willing to train new team members
  • Willing to travel periodically as needed

Benefits & Perks

  • Health
  • 401K match
  • Equity
  • Opportunity for growth within the company
  • Bonus

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  • Jennifer Steinhauer

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  • Jobspring San Jose - UXD
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Customer Success Engineer

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