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Help Desk Support (Level 1 Support)

 A global retailer of lifestyle products has an opening for a Help Desk Engineer for their SF location. In this role, you’ll be providing first level support to all their end-users via phone, in person, and email. The ideal candidate will have good communication skills and be able to translate technical terms easily for the end users. Prior experience working with Windows and Mac is preferred as well as a passion for customer service. This is a great opportunity to join a seasoned support team and grow your skillset in an Enterprise environment. This is a year long contract position located in downtown SF.

Required Skills & Experience

  •  Basic to intermediate Windows and Mac troubleshooting skills
  • Previous Help Desk or IT Suppot experience
  • Experience with AD, Exchange, and Office 365
  • Strong communication skills written and verbal
  • Previous customer service experience

Desired Skills & Experience

  • Experience using ticketing systems
  • Experience writing technical support documentation
  • Interest in learning/growing technical skills

Benefits & Perks

As a contractor you will receive the following benefits:

  • Medical Insurance & Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit




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  • Kelly Hamamura

  • Lead Recruiter
  • Jobspring San Francisco - NIN
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Help Desk Support (Level 1 Support)

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