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Senior IT Support

 A start-up that is a part of a larger public corporation is looking to hire a Senior Mac Desktop Support Engineer to join its Support Services group. This company works on delivering a suite of applications to Retailers for better connecting them with their customers and overall enhancing/revolutionizing their digital shopping experience. The team is currently creating a new platform which is largely greenfield. The larger corporation used to handle all Support Services, but now they are building a team to take this over. This Support Engineer will have a hand in building a Support Services group from scratch, helping implement new technologies and implementing support procedures.


Required Skills & Experience

  •  At least 5 years of professional experience in a Desktop or End-User Support role.
  • Strong experience support Mac OSX.
  • Knowledge of Google Suite.
  • Strong IT support fundementals.
  • Knowledge of the OSI model and ability to troubleshoot network related issues.
  • Okta experience for SSO.
  • Experience with Mobile Device Management (MDM) software.
  • Experience with ticketing systems like ServiceNow or ZenDesk.
  • Strong problem solving and troubleshooting skills.
  • Passion and interest in learning new technologies.


Desired Skills & Experience

  • Degree in Information Systems or related field.
  • G Suite Administrator certification.

Benefits & Perks

As a contractor you will receive the following benefits:

  • Medical Insurance & Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit


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Senior IT Support
  • Kelly Hamamura

  • Lead Recruiter
  • Jobspring San Francisco - NIN
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