Jobspring Partners: Talent in Action

Junior Service Desk Agent

  • Modified:

    July 20, 2018

  • Compensation:

    $15/HR-20/HR DOE

  • City, State:

    Chicago, IL

  • Technologies:

    Help Desk

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Junior Service Desk Agent

Are you looking to get into the IT industry? Right now, one of our client’s is looking to bring on a Junior Service Desk Agent to provide over-the-phone IT tech support. You will troubleshoot for both hardware and software, reset passwords, correctly document service incidents and requests, and assign tickets to correct support groups. They are looking for someone with experience in a Windows environment, with excellent communication skills, and ability to work in a fast-paced environment.     

Required Skills & Experience

  • 6-12 months’ of experience in technical support
  • MS Office
  • MS Exchange
  • Windows
  • Excellent communication skills
  • Ability to work in fast-paced work environment

Desired Skills & Experience

  • ITIL
  • Associates Degree in Information Systems or similar field.

What You Will Be Doing

Tech Breakdown

  • 100% Windows

Daily Responsibilities

  • 30% Hands On
  • 30% Customer Support
  • 40% Team Collaboration

The Offer

  • Competitive Pay: Up to $20/hour,
  • Contract Duration: 6 Months

You will receive the following benefits:

  • Medical Insurance & Health Savings Account (HSA)
  • 401(k)
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit


Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position does not offer sponsorship.


Jobspring Partners, part of the Motion Recruitment network, provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 10 major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

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Junior Service Desk Agent
  • Brody Blair

  • Sourcer
  • Jobspring Chicago - NIN

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